Shipping policy

SHIPPING POLICY

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and Chinese statutory holidays) after receiving your order confirmation email.

  • Quality Check & Safe Packaging: Every drinkware item undergoes a thorough quality inspection and leak test before being packaged with protective padding to ensure safe international transit.

  • Tracking Notification: You will receive a shipping confirmation email containing a tracking link once your package has been dispatched from our fulfillment center.

2. Shipping Rates & Estimated Delivery Times

We ship internationally to customers worldwide. Delivery estimates depend on your shipping destination and chosen method:

Destination Region Standard Shipping Express Shipping Free Shipping Threshold
United States & Canada 7 – 12 Business Days 3 – 5 Business Days Free over $50.00 USD
United Kingdom & Europe 8 – 14 Business Days 4 – 6 Business Days Free over $50.00 USD
Australia & New Zealand 7 – 12 Business Days 4 – 6 Business Days Free over $50.00 USD
Rest of the World 10 – 20 Business Days 5 – 8 Business Days Free over $80.00 USD

Please Note: Delivery times are estimates calculated from the date of dispatch, not the order date. Delays may occasionally occur due to customs processing, regional holidays, or peak postal seasons.

3. Import Duties, Taxes & Customs

Orders shipped internationally may be subject to import taxes, customs duties, tariffs, and brokerage fees levied by the destination country's government upon arrival.

  • Customer Responsibility: Unless clearly stated otherwise at checkout (e.g., DDP options), the customer (importer of record) is responsible for all customs fees, taxes, and duties.

  • Refused Packages: If a parcel is rejected or returned due to unpaid customs fees or an incorrect delivery address provided by the buyer, original shipping fees and return shipping costs will be deducted from any applicable refund.

4. Order Tracking & Address Changes

  • Tracking: You can track your shipment using the tracking number provided in your dispatch email on our store's Order Tracking page or global tracking platforms (such as 17track, DHL, or FedEx).

  • Address Corrections: Please verify your shipping address carefully before placing your order. If you need to make changes, please contact us at [support@kukutoys8.com] within 12 hours of placing your order. Once an order enters processing or has shipped, we are unable to update the address.

5. Damaged, Lost, or Missing Items

Because drinkware requires careful handling, we take extreme care in packaging. If your item arrives compromised:

  • Damaged on Arrival: If your bottle/tumbler arrives dented, broken, or defective, please notify us within 7 days of delivery at [support@kukutoys8.com] with clear photos or videos of the damaged item and packaging. We will send a replacement or issue a full refund immediately.

  • Marked as Delivered but Not Received: If your tracking indicates the parcel was delivered but you haven't received it, check around your residence and with neighbors first. If it remains missing, contact your local delivery carrier to initiate a claim, and email us for assistance.

6. Contact Information

If you have any questions or concerns about our shipping process, please reach out to our support team:

  • Email: [support@kukutoys8.com]

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)